Lead enterprise‑wide transformation programs governing end‑to‑end customer delivery, digital platforms, and operating models across multiple Strategic Business Groups.

- Own Global Design Models (GDMs) defining delivery standards, governance, and execution frameworks
- Act as business owner for CX and delivery platforms, driving requirements, adoption, and value realization
- Establish enterprise KPIs, compliance mechanisms, and performance governance
- Drive transformation through digital enablement, automation, and standardized operating models
- Improve predictability, scalability, and financial outcomes across global teams